FAQ

Get Hooked uses the buying power of our members to support local fishermen each week. We designed the Get Hooked experience to provide you top quality seafood from a source you can trust, on call to answer your questions, and ready with recipes and tips to make the expansion of your seafood horizons a delightful adventure in healthy, ethical eating.

When you sign up for Get Hooked, you are choosing seafood that come from the source and offers greater health and sustainability to you, our oceans, and our communities!

All customers are automatically billed for four Catch of the Day deliveries upon signup. You can skip deliveries or request changes to your account up until Monday each week. You can also shop the member store and add items to your delivery up until midnight the day before your delivery and will be billed for those at checkout.

We will automatically renew your subscription until you wish to cancel.

You can either enroll in our Home Delivery Service or choose one of our pick-up locations to your convenience.

For Home Delivery, we drop your seafood in a cooler bag with ice on your door-step. Please provide any special instructions for how to access your property or where to leave the seafood. We provide a cooler bag each week, and we ask that you put your last week's cooler bag out, the morning of your delivery so we can retrieve it when we drop your next delivery. You will get a text message reminder to do this the evening before your delivery. Each month, we take a tally of additional tote bags and charge $5 per extra small tote and $25 per extra large tote. We will refund that $5/$25 upon return of additional totes, or you are free to keep them! For large orders like spiny lobster, our large insulated tote bags require a $25 fee if they are not returned the following week.

For pick-ups, the evening before your pick-up, you will receive a text reminder to pick up your seafood. Go to the pick up site you selected during sign-up. Take your portion of fish from the Get Hooked cooler, labeled with your name. Check your name off the list from our clipboard.

We provide you with one free insulated tote bag to take your seafood home in. Please use it each week. You will find the bag labeled with your name on it at the pick up site on your first delivery day. For many pick-up locations, we also have a dry-goods bag next to the fish cooler. Your pantry items will be available in that bag labeled with your name as well.