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...to your frequently asked questions

Can I choose what seafood I receive? 

We work with a different fisherman each week to buy one type of seafood for the week's deliveries. We aim for variety and are subject to weather and seasonal availability. We let you know one day before your delivery what the week's selection will be. Check our Species table to see what you are likely to get.

If you don’t like or can’t eat certain types of seafood, you can tailor your subscription in multiple ways:
  • No tiny fish: mackerel, sardines, herring and anchovies
  • No Black cod, a.k.a. sablefish
  • No Shark (note - our shark is sustainably caught and delicious!)
  • No Bivalves: oysters, mussels, and clams
  • No Crustaceans: crab, lobster and shrimp
  • No squid
  • No Swordfish (note - swordfish is not recommended for pregnant/breastfeeding women or young children) 

Whenever one of your opt-out species is our main catch of the week, you will receive an alternate species in your delivery. Note that alternative species may be freshly frozen. Your opt-out list can be modified at any time.
What if I miss my weekly pick-up?
Almost all pick up hosts offer ‘missed pick-up hours’ that begin upon store opening on the next day.
  • If you are unable to pick up your seafood yourself, you are encouraged to send a friend to get it on your behalf, or to take it home themselves.
  • If you do not pick up your seafood within 24-30 hours of the pick up time, it will be donated to the pick up site host.
  • If you have not paused your delivery schedule by the deadline of 9 pm on Monday prior to your delivery, you cannot receive a refund for the week’s seafood.
How frequently do you deliver?

We deliver weekly, but you can choose to receive a delivery every week or bi-weekly (every other week).

If you prefer a bi-weekly schedule, you can choose from one of two delivery schedules. Our schedule is broken up into alternating 'A' weeks and 'B' weeks. This calendar highlights 'B' weeks in green.

How long will my seafood keep?
  • It is important to keep your seafood chilled during transport. We recommend using a small ice pack with your cooler bag.

  • If the seafood feels cool to the touch after transport, it can be considered chilled.

  • Your seafood will often keep for 3-5 days in the refrigerator and can be frozen for later. Our email newsletter always includes a eat or freeze by date, and any special storage or preparation

  • Most often, your seafood was caught 1-3 days before delivery. You can’t get it any fresher than this unless you catch it yourself!

Can I add on items to my delivery?
  • The weekly newsletter highlights extra products we have available to purchase in addition to your share. These may be fresh or frozen seafood, housemade seafood products or pastas, or other specialty items.

  • Click on the flash sale link and add as many products as you want.

  • Anything you choose to purchase will be delivered with your share in the cooler

  • The cost will be deducted from your account balance.

What kinds of seafood can I expect seasonally?

We provide as much variety as possible! You can maximize your variety with a weekly delivery, rather than the bi-weekly option.

NOTE: Species availability is highly variable based on weather, season, regulation, market pricing, and fishing vessel maintenance schedules. See our seasonal seafood table to see what you are likely to get each season.

What if I can’t find my share in the cooler?
  • First, check the cooler a second time, all the way to the bottom.

  • If you still can't find it, look over the checklist to see whether anyone who has already checked off still has a share in the cooler. If so, that means they've taken your share by mistake and you can take theirs.

  • If this isn't the case, please contact us as soon as possible: 805-209-2019 or info@GetHookedSeafood.com.

I am pregnant. Should I eat seafood?
Eating seafood when pregnant contributes to intelligent, healthy and calm children. Studies have shown an increased verbal IQ of 7.5 points in children whose mothers ate seafood during pregnancy. (Not fish oil supplements, however.) Children of seafood-eating moms also had lower hyperactivity. Pregnant women DO want to avoid eating fish high in mercury, which includes the large fish like shark, some tuna, swordfish, king mackerel and tilefish. Feel free to contact us to opt out of these species if you are pregnant or hoping to be soon.
When will I know what seafood I am getting for the week?

The day before your delivery we send an email with the week’s seafood selection, recipes, the fishing boat and method, and other fun ocean-themed info for you.
How do I get my seafood?

On your weekly seafood pick up day, you will:

  • Receive a text reminder to pick up your seafood
  • Bring your Get Hooked cooler bag to the pickup site you selected during sign up (make sure to check pick-up hours)
  • Take your portion of fish from the Get Hooked cooler, labeled with your name
  • Check your name off the list from our clipboard
How do I cancel my subscription?
We require a minimum commitment of 4 deliveries. You can cancel any time after that. To cancel please call (805) 209-2019 or email us at info@gethookedseafood.com. If you have a remaining balance in your account, we will plan on delivering your remaining shares unless you specifically request to be refunded instead. You are financially responsible for all deliveries made until you email us to cancel your subscription and close your account.
How can I skip a delivery or pause my delivery schedule?

You can skip your week’s delivery by setting your account on hold not later than 9 pm Monday prior to your delivery.

  • Log in to your account.
  • Click on the "Delivery Hold" tab on the upper left side of the page.
  • Click into the "From" and "To" boxes and select the dates you wish to pause your deliveries.
  • Finally, click "Save." You'll receive an email confirming your hold, and the date of your next scheduled delivery.

You can also email us to info@gethookedseafood.com before 9 pm on Monday indicating the days you want to stop our service.

What if I don’t know what to do with the seafood I receive?
  • We provide recipes, and preparation instructions and videos in our newsletter and on our website. Check them out and get inspired!

  • If you are unhappy with the outcome of your seafood dish, please contact us right away and we will work with you to make up for it or suggest new recipes or techniques to try. Get Hooked is all about making sure you love your seafood, explore new recipes and expand your seafood repertoire!

Do you offer a whole fish option?
  • No. We are sorry but we can't  offer a whole fish option for the time being. We offer an 'fish head' share that you can add to your delivery.

Can I get a reminder on my delivery day?

Yes! We will text you a reminder, which will go to the primary number listed on your account. You will be notified around 8:00 a.m. on delivery days.

Santa Barbara’s own Community Supported Fishery, a subscription-based program delivering the freshest catch direct from your local fishermen.
Santa Barbara’s own Community Supported Fishery, a subscription-based program delivering the freshest catch direct from your local fishermen.
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